Frequently Asked Questions (FAQ's)
Orders & Payments
Q: What payment methods do you accept?
We currently accept the following forms of payment:
Credit/Debit Cards – Visa, MasterCard, American Express, Discover, RuPay, Diners club
UPI & Net Banking
Digital Wallets – Google Pay, PhonePe, Apple Pay (where supported)
Cash on Delivery (COD) – Available on select products and locations
Q: Is my payment information secure?
Yes. All transactions are encrypted and processed securely through PCI-DSS-compliant payment gateways.
Q: Can I pay on delivery (Cash on Delivery)?
Yes – If available, Cash on Delivery can be selected at checkout for eligible orders.
Shipping & Delivery
Q: Do you offer nationwide shipping?
Yes, we deliver across India. Delivery times may vary based on your location. Visit our Shipping policy page for more information
Q: How long will my order take to arrive?
Standard delivery usually takes 5–10 business days. You'll receive tracking info once your order is shipped.
Q: How can I track my order?
You’ll receive a tracking link via SMS or email after your order is dispatched you can check for the status on our Track Your Order page.
Returns & Refunds
Q: What is your return policy?
We offer a hassle-free 3-days return policy on most products. Items must be unused and in original packaging.
Q: How do I initiate a return or exchange?
We don't accept Exchange. You can contact us for return at info@shopperscult.com (Don't forget to attach the copy of Original receipt in the e-mail ) with Details filled Like Order ID, Reason for Return, Product photo (if damaged or incorrect). Go through our Return & Refund policy for more information
Q: How long does it take to process a refund?
Refunds are usually processed within 30 business days after we receive the returned product.
Customer Support
Q: How can I contact customer service?
You can reach us via
Email: info@shopperscult.com
Ph: 9036843780
Live Chat: Available 10:00 AM – 5:00 PM, Monday to Friday (Excluding Public Holidays)
you can also reach us through Contact form
Visit Contact information page to know more